About international delivery


 * Delivery is only for international delivery items.
Please note in advance.
(Please note that items that are not eligible cannot proceed to payment).

1 [About language]

 You can select a translated language from the menu page or under the top page.

Supported language: Chinese (Simplified / Traditional) / Korean / English


2 [International delivery area]

  • Taiwan
  • South Korea
  • America
  • China
  • Hong Kong
  • Europe

    3 [Delivery carrier] 

    We will usually deliver it by EMS (International Speed ​​Mail).



    4[Delivery fee] 

    You can check on the payment screen for international delivery rates.

     * Shipping costs fluctuate depending on the total weight of the country, region, and purchased products.

    * The shipping cost may fluctuate depending on the settlement month due to the possibility of fluctuations in the fuel surcharge.

    * The delivery fee will be borne by the customer. Please note in advance.

    example)
    ・ Korea / Taiwan / China: ¥ 2,500 ~
    ・ Hong Kong: ¥ 3,200 ~
    ・America: ¥ 5,500 ~
    ・ European region: ￥4,600〜


    5[About settlement price]

    The check -out screen provides the total price and shipping fee.

    Please note that customs duties are not included.

     

    6 [About tariffs] 

    Please note that customs duties will be borne by the customer.

    Compliance with all laws and regulations stipulated in the delivery country/region/state.

    Customs clearance conditions vary depending on the destination, so please contact the customs institution for details.
    Due to the customs clearance procedure, the delivery may be delayed from the initial delivery date. Please note in advance.



    7[About delivery] 

    For the delivery date, please check it on the product page.
    (Delivery date varies from product to product. Please note)

    In the case of overseas delivery, there is a possibility that the time will be taken to deliver due to factors such as delay and cancellation of aircraft. Please understand in advance.

    If you have any questions about the delivery status, please contact us from the inquiry form. (Please be sure to write the order number)

    * If you purchase a product with a different delivery time, you will receive a separate shipping fee.
    (Payment in the same cart is possible) Please note.


    8[Ordered products] 

    The order period during the display is notation in Japan time.
    Please be careful when purchasing orders.

    Ordered items may be delivered from the one that is usually sold.
    Please check beforehand after confirming the notation.

     

    9 [About the handling of defective products]

    Unless the product is defective, we do not exchange or return products for customer's convenience, such as "different from the image", "the size does not match" or "the order is different".

    If the product is defective, please send a photo of the defective part from the inquiry form. 

    If the product is damaged, dirty, or the content of the order is different, the quality of the product is made thoroughly, but if the product is damaged or dirty, or if it is different from your order, it will be delivered 7 after delivery. Please contact us within the day. We will deliver new products in the shortest time.

    * About shipping -I will bear here

    * About tariffs -I will pay to the customer once, and we will refund it.

     

    Please note that we cannot accept returns or exchanges in the following cases.

    (1) Products that have been 7 days or more from delivery

    (2) Products that you have used once

    (3) Products that have been dirty and damaged by customers

    (4) If the box, instructions, etc. of the product are dirty, damaged, lost, or destroyed

    (5) Products that were desired for gift packaging

    (6) Products processed by customers 

    (7) After delivery, repair, cleaning, etc.

    (8) Other items that cannot be returned to each product posting page

    10 [Points] 

    If you register a new member on the website, you will receive 500 points.
    This point can be used for shopping at online shops and stores.

    * Points are converted to 1 point = 1 yen, and can be used according to local currency.

     

    11 [Remarks] 

    Please note that returns and refunds cannot be made for the initial failure of the product, or if it is damaged, or if it is lost or returned without being delivered. (Based on the tracking information of the delivery carrier)