Q & A
order
Q. What should I do if I forget my password?
A. You can reissue your password on the login page.
Click "Forget your password?" In the input screen before logging in, and enter the registered email address. You will receive a "password reset" email to your email address.
If you enter and confirm a new password, it will be changed to a new password.
Q. How can I check if the order has been completed?
A. When your order is completed, you will receive a confirmation email at your registration e -mail address, so you can check there.
You can log in from the website and check it on My Page.
QDo I need to create an account to buy?
A. You need to create an account when purchasing. If you create an account, you will be given points that can be used for both online and stores. Registration does not cost any cost, such as registration fee, annual membership fee, or renewal fee.
Q. How can I cancel the order?
A. Basically, the Cancellation Law does not provide cancellation correspondence due to your convenience.See the URL below for details.
https://poppy-tokyo.myshopify.com/policies/legal-notice
Q. Can I change the delivery address?
A. From the chat box at the bottom left of the site
Please send the "postal code" and "address" that you want to change the address and the changed.
Q. Can I give a gift wrapping?
A.. We do not provide services such as gift wrapping, but all delivery products are wrapped in Poppy original thin paper.
Customers who wish to deliver by taking price tags, etc.
Please contact us from the chat box at the bottom left of the site.
Q. Is it possible to change size or color?
A. Because it is impossible to change here on the Web system
Please purchase all the desired products again,Please contact us from the chat box at the bottom left of the site.
We will cancel the payment of different orders.
At that time, if you write your order number and name, you can check it smoothly.
Shipping / delivery
QHow can the delivery status be confirmed?
A. You will receive an email when the shipping is completed, so you can check it.
Q. How many days will it take to receive the ordered product?
A. We will ship within 5 days after payment is confirmed. (Excluding Saturdays, Sundays, and holidays)
Please note that it depends on the delivery area.
The delivery time is described on each product page, so you can check there.
* Ordered items are different from normal delivery.
After the shipment is completed, you will receive a confirmation email at the registered e -mail address. We would appreciate it in advance that the delivery date of the product may be changed due to production reasons.
Q. Can I specify the receipt date and time?
A. It is possible.
Please contact us from the chat box at the bottom left of the site.
Q. How much is the shipping fee?
A.
Honshu District: Uniform ¥ 800 / Hokkaido / Okinawa / Kyushu District: Uniform ¥ 1,000
Products with different delivery times depending on the product will be charged for each shipping fee. Please note in advance.
Q. Can I buy products with different delivery times at the same time?
A. Products with different delivery times can be settled with the same cart.
* Shipping costs will be charged for each. Please note in advance.
Q. Is it possible to ship the products ordered separately together?
A. It is possible.
Please contact us from the chat box at the bottom left of the site.
payment
Q. What kind of payment method can be used?
A. You can choose from credit card, Amazon Pay, Google Pay, and Paid (Pedi).
Q. When will you be charged?
A. You will be charged when ordering. Please note that it is not at the time of shipping.
Q. And what is the payment (Pedi)?
A. This is a payment method that can be paid by a convenience store or bank transfer by the 10th of the following month, compiling the amount of use for one month through Paidy, a service provided by the payment service company Paidy. https://paidy.com/payments/
Q. Can I issue a receipt?
A. Can be issued.
Please contact us from the chat box at the bottom left of the site.
Q. Is it possible to change the payment method?
A. Because it is impossible to change here on the web system
Please purchase all the same products againPlease contact us from the chat box at the bottom left of the site.
We will cancel the payment you want to change.
At that time, if you write your order number and name, you can check it smoothly.
Ordered product
Q. Is it possible to buy multiple orders with orders?
A. Can be issued.
Please contact us from the chat box at the bottom left of the site.
Q. Can I cancel the ordering product?
A. Basically, we cannot respond to cancellation due to customer's convenience by the Specified Commercial Transaction Law.
See the URL below for details.
https://poppy-tokyo.myshopify.com/policies/legal-notice
Returns and exchanges
Q. Is it possible to return or exchange?
A.
Unless the product is defective, we do not exchange or return products for customer's convenience, such as "different from the image", "the size does not match" or "the order is different".
Please note that we cannot accept returns or exchanges in the following cases.
(1) Products that have been 7 days or more from delivery
(2) Products that you have used once
(3) Products that have been dirty and damaged by customers
(4) If the box, instructions, etc. of the product are stained, damaged, lost, or destroyed
(5) Products that were desired for gift packaging
(6) Products processed by customers
(7) After delivery, repair, cleaning, etc.
(8) Other items that cannot accept returns on each product listing page
Q. What should I do if it is a defective product?
A.
If the product is damaged, dirty, or the content of the order is different, the quality of the product is made thoroughly, but if the product is damaged or dirty, or if it is different from your order, it will be delivered 7 after delivery. Please contact us within the day. We will return and exchange in the shortest time.
(In this case, the shipping cost will be borne by our shop.)
Photo of the defective partPlease send me from the chat box at the bottom left of the site.
In addition, Poppy notices about new works and pop -up stores.
We send from time to time.Please check here.
