Q&A
order
Q. What should I do if I forget my password?
A. You can reissue your password on the login page.
Click "Forgot your password?" on the input screen before logging in and enter your registered email address. A password reset email will be sent to your email address.
Once you enter and confirm your new password, it will be changed to a new password.
Q. How can I check if my order is complete?
A. When your order is completed, a confirmation email will be sent to your registered email address, so you can check it there.
Please log in from the website and check your My Page.
Q. Do I need to create an account to purchase?
A. You must create an account when making a purchase. When you create an account, you will receive points that can be used for both online and in-store purchases. There are no registration fees, annual fees, renewal fees, etc. for registration.
Q. How can I cancel my order?
A. According to the Specified Commercial Transactions Law, we basically cannot accept cancellations due to the customer's convenience.Please see the URL below for details.
https://poppy-tokyo.myshopify.com/policies/legal-notice
Q. Can I change my shipping address?
A.thisInquiry formPlease contact us.
Please let us know that you would like to change your address and the new postal code and address.
Q. Can you do gift wrapping?
A. .We do not offer gift wrapping or other services, but all delivered items are wrapped in POPPY's original tissue paper before shipping.
If you wish to have the item delivered without price tags etc.,
thisInquiry formPlease contact us.
Q. Is it possible to change the size/color?
A. Due to the web system, it is not possible to make changes here, so please purchase all the desired products again.thisInquiry formPlease contact us.
We will cancel the payment for the different order.
Shipping/Delivery
Q. How can I check the delivery status?
A. You will receive an email when shipping is complete, so you can check from there.
Q. How many days will it take for my ordered item to arrive?
A. We will ship within 5 business days after payment is confirmed. (Excluding Saturdays, Sundays, and holidays)
Please note that delivery times vary depending on the region.
Delivery times are listed on each product page, so you can check there.
*Ordered products may have different delivery times than usual.
After shipping is complete, a confirmation email will be sent to your registered email address. We appreciate your understanding in advance that the delivery date of the product may change due to production reasons.
Q. Can I specify the pick-up date and time?
A. Yes, it is possible.
thisInquiry formPlease contact us.
Q. How much does shipping cost?
A.
Honshu area: ¥800 flat rate / Hokkaido, Okinawa, Kyushu area: ¥1,000 flat rate
For products with different delivery times, shipping charges will be charged separately. Please note.
Q. Can I buy products with different delivery times at the same time?
A.You can use the same cart to pay for products with different delivery times.
*Shipping charges will be charged for each item. Please note.
Q. Can items ordered separately be shipped together?
A. Yes, it is possible.
thisInquiry formPlease contact us.
payment
Q. What payment methods are available?
A. You can choose from credit card, Amazon Pay, Google Pay, and deferred payment.
Q. When will I be billed?
A. You will be charged at the time of your order. Please note that this is not the time of shipping.
Q. What is Payday?
A. This is a service provided by Paidy, a payment service company. It is a payment method that allows you to collect your monthly usage amount through Paidy and pay by convenience store or bank transfer by the 10th of the following month. https://paidy.com/payments/
Q. Can you issue a receipt?
A. Yes.
thisInquiry formPlease contact us.
Q. Can I change my payment method?
A. Due to the WEB system, it is not possible to make changes here.
Please purchase all the same products again and click here.Inquiry formPlease contact us. We will cancel the payment for a different payment.
Ordered products
Q. Is it possible to purchase multiple ordered products?
A. Yes.
thisInquiry formPlease contact us.
Q. Can I cancel ordered items?
A. According to the Specified Commercial Transactions Law, we basically cannot accept cancellations due to the customer's convenience.
Please see the URL below for details.
https://poppy-tokyo.myshopify.com/policies/legal-notice
Returns and exchanges
Q. Can I return or exchange the product?
A.
Unless the product is defective, we do not accept returns or exchanges for other products for reasons such as ``the item is different from the image'', ``the size does not fit'', ``you made a mistake in your order'', etc.
Please note that we cannot accept returns or exchanges in the following cases.
(1)Products that have been delivered for more than 7 days
(2)Products that have been used once by the customer
(3)Products that have been soiled or damaged by the customer
(4) If the product box, instruction manual, etc. are soiled, damaged, lost, or discarded.
(5)Products for which gift wrapping is requested
(6)Products processed by customers
(7)Products that have been repaired or cleaned after delivery
(8)Other: There is a statement on each product page stating that returns cannot be accepted.
Q. What should I do if the product is defective?
A.
If the product is damaged, soiled, or different from what you ordered, we take every possible measure to ensure the quality of the product, but in the unlikely event that the product is damaged, soiled, or different from what you ordered, we will notify you within 7 days after delivery. Please contact us within days. We will return or exchange the item as soon as possible.
(In this case, our store will bear the shipping costs.)
Photo of the defective partInquiry formPlease send it to us.
In addition, POPPY provides information on new sales and pop-up stores, etc.
We send messages from time to time.Please check here.
